Community Guidelines - PLEASE READ!

How this Community works

This is a space for Student First customers to resource one another; to ask peers how they handle something, share what works at your school, and find the people doing your job elsewhere. 

A few things to know before you post.

Peer advice, not official guidance. Answers here come from other institutions, not from Student First. That is what makes them useful and it means you should verify anything that touches regulation, compliance, or aid against your own policy and the current rules before you act on it.

Support is still Support. If something isn't working, if you need help with your data or configuration, or if you want to request a product enhancement, contact Support. That's the fastest path, and it's the only one where your request gets logged and routed. Please do not post time sensitive issues to the forum. 

No student information. No names, ID numbers, record details, or screenshots showing real student data. Describe the situation generically, "a student who drops after the refund deadline" tells us what we need.

Nothing here is private. Every post is visible to all signed-in Student First customers, is searchable, and stays up. Write accordingly. If we would like to quote something you wrote outside the community, we will ask you first.

Please reuse what you find. If someone shares helpful posts or screenshots, take it and adapt it. This is a community to enable support of one another.  Crediting the institution that shared it is a kindness, not a requirement.

Post text rather than pictures of text. Screenshots of copy can't be searched or read by screen readers. Please paste text instead of images.

Be someone people want to answer. Disagree with the approach, not the person. If a post is off topic we will move it and tell you where it went. If it crosses a line (e.g., pricing, student data, selling, or incivility) a moderator will edit or remove it and explain why privately. We reserve the right to remove access to the community if users are disruptive. 

Questions on the Community or guidelines, email the Product team (Product@studentfirst.com). Welcome in! Please introduce yourself below in the Welcome & Community Connections.